De‐gendering parents: Gender inclusion and standardised language in screen‐level bureaucracy

نویسندگان

چکیده

Swedish welfare organisations have a long history of promoting gender equality and inclusivity, involving implementation more gender-inclusive language (e.g., non-gendered terminology). This study analysed the use non/gendered expressions at Social Insurance Agency, as state policy is realised in conjunction with personalised service textual interaction screen-level bureaucracy. We drew on conversation analysis membership categorisation to analyse 378 email interactions between clients social insurance officers, focusing gendered institutional terminology person references. The findings suggest that officers avoided heteronormative language, line official public policy, but gender-neutral may come cost formality, standardisation, de-personalisation. brings new knowledge ways which street-level bureaucrats manage responsiveness standardisation digital text-based clients.

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ژورنال

عنوان ژورنال: International Journal of Social Welfare

سال: 2023

ISSN: ['1369-6866', '1468-2397']

DOI: https://doi.org/10.1111/ijsw.12597